Returns and Refunds Policy
RETURNS AND REFUNDS POLICY
We have a 30-day return policy. This means you have 30 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at our email address: droperibis@gmail.com. Once the request is approved, we'll provide you with the necessary instructions and the corresponding return address.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately at droperibis@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
- Custom products
- Personal use or hygiene items
- Sale items or gift cards
If you have questions about a specific product, please contact us before making a purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (if applicable), and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition as indicated above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at droperibis@gmail.com.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at our email address: droperibis@gmail.com. Once the request is approved, we'll provide you with the necessary instructions and the corresponding return address.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately at droperibis@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
- Custom products
- Personal use or hygiene items
- Sale items or gift cards
If you have questions about a specific product, please contact us before making a purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have (if applicable), and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition as indicated above.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at droperibis@gmail.com.